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Returns & Refund Policy

RETURNS

If you are not completely satisfied with our natural supplements you have 45 days from purchase date to return for a full refund (minus shipping & handling). If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund but would be happy to offer you an exchange or credit.

To be eligible for a return, your item must be returned in the same condition that you received it. It must also be in the original packaging.

To complete your return, Please email us at shoprayco@gmail.com to get an RMA (Return Merchandise Authorization) number. We require a receipt or proof of purchase. 

Please do not send your purchase back without an RMA # as we would not accept nor would have any record of the return.

There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 45 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@naturesgreatproducts.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shoprayco@gmail.com and then after receiving your RMA #, send your item to: Rayco International, Ltd. 2480 N. Decatur Blvd #175 Las Vegas, NV 89108


Shipping

To return your product, you should mail your product to: Rayco International, Ltd. 2480 N. Decatur Blvd #175 Las Vegas, NV 89108

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.